Q: What is your free shipping policy?
A: We offer free shipping for all orders, with no minimum purchase requirement.
Q: How can I track my order?
A: After your order is shipped, you will receive an email containing a tracking link, which you can use to check the status of your order in real time.
Q: Where can I find tutorials for using your products?
A: Detailed tutorials are provided at the bottom of each product page, or you can visit our “Tutorials” page for more information.
Q: How do I know if my order has been received?
A: You will receive a confirmation email immediately after placing your order. Once we process your order, we will send another email to notify you of the order status.
Q: Can I customize my own food package?
A: Certainly, we offer personalized customization services that allow you to select and combine different foods according to your preferences.
Q: What payment methods are accepted?
A: Currently, we only accept PayPal for payments.
Q: How can I receive information about new products and promotions?
A: You can subscribe to our email newsletter, and we will regularly send you information on the latest products and exclusive offers.
Q: What are some recommended Guizhou specialty foods?
A: Our website’s featured recommendations include Guizhou spicy chicken, Miao-style sour soup fish, Guiyang rice noodles, and other authentic delicacies, which we invite you to try.
Q: How can I change order information or cancel an order?
A: If you need to change order information or cancel an order, please contact our customer service before the order is shipped.
Q: What should I do if I encounter payment issues?
A: If you experience any payment problems, you can directly contact our customer support, and we will provide one-on-one assistance to resolve the issue.
